“Yes, Chef!” Putting AI in its Station in Higher Ed
Think about what actually makes a meal (or an academic program) memorable. It isn't the efficiency of the operation, though efficiency certainly helps. It’s the synergy of every component and decision purposefully designed to create a transformative experience for the person on the receiving end. The goal is human connection. A transfer of knowledge, passion, and insight.
When Your Favorite Airline Stops Feeling Like Itself: A Lesson in Mission Drift for Higher Ed
I still fly Southwest occasionally. Old habits. But I'd be lying if I said the experience feels the same. And that's the thing about trust; it's much easier to lose than to rebuild. Once a loyal stakeholder starts wondering whether an institution was really built for them, winning that confidence back costs far more than it would have taken to keep it in the first place.
5 Essential Tips for Crafting Effective Mission Statements in Higher Ed
Don’t say “great” if you mean “remarkable;” don’t use “succeed” if you mean “thrive.” I wish there was a nicer way to say it, but there isn’t, so: don’t be boring.